Shipping & Returns

Shipping Policy

At Ceramic Arts, we're dedicated to ensuring a seamless and enjoyable shopping experience for our valued customers. To that end, we have outlined our shipping policy to provide clarity and transparency regarding the delivery of your beautifully crafted dinnerware.

1. Order Processing:

We aim to process all orders within 1-2 business days. During peak seasons or promotional events, this may occasionally take longer, but we always strive to fulfill your order as quickly as possible.

2. Shipping Destinations:

Currently, we offer shipping exclusively within selected countries in Europe. We're committed to expanding our reach, and we appreciate your patience as we work towards this goal.

3. Shipping Methods:

We partner with reliable carriers to ensure the safe and efficient delivery of your orders. You'll have the option to select from different shipping methods during the checkout process. The estimated delivery time will be provided based on your chosen shipping method.

4. Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. You'll be able to view the shipping costs during the checkout process before finalizing your purchase.

5. Order Tracking:

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

6. Delivery Time:

Delivery times may vary based on your location, the chosen shipping method, and any unforeseen circumstances that may affect the shipping process. Our team will do its best to provide accurate delivery estimates.

7. Delayed Shipments:

While we make every effort to ensure timely delivery, delays can occasionally occur due to factors beyond our control. If your order is delayed, we will work diligently to provide updates and resolve any issues promptly.

8. International Customs and Duties:

Please note that customs and import duties may apply when shipping to destinations outside the EU. These fees are the responsibility of the recipient and are not included in the order total.

9. Multiple Shipments:

If your order includes multiple items, it may be shipped in separate packages to ensure the safest and most efficient delivery.

10. Shipping Inquiries:

For any shipping-related inquiries, concerns, or special requests, our customer support team is available to assist. You can reach out to us at info@caiberica.com.

11. Damaged Goods and Replacements:

At Ceramic Arts, we take utmost care to ensure that your dinnerware arrives in pristine condition. If you receive damaged items, please contact us within 3 days of receiving your order at info@caiberica.com with your order number and photos of the damaged items and packaging. We'll promptly arrange replacements for items confirmed to be damaged during shipping.

We appreciate your trust in Ceramic Arts and assure you that your satisfaction is our utmost priority. If you have any questions or require further information about our shipping policy, please feel free to contact our customer support team.

Last updated: 25 January 2024

Return & Exchange Policy

At Ceramic Arts, your satisfaction with our products is our utmost priority. We understand that there may be circumstances where you wish to exchange items from your order. We are pleased to offer an exchange policy to address your needs.

Exchanges:

If you wish to exchange an item from your order, please contact us within 10 days of receiving your order at info@caiberica.com. Please provide your order number and specify the item you'd like to exchange, along with the replacement item you desire.

Eligibility for Exchanges:

Exchanges are available for items that are in their original, unused, and undamaged condition. Items must be in their original packaging. We reserve the right to refuse exchanges for items that do not meet these criteria.

Return Shipping:

Customers are responsible for the return shipping costs of the item they wish to exchange. We recommend using a trackable shipping service and retaining proof of postage.

Exchange Process:

Once we receive your request and confirm the eligibility of the item, we will guide you through the exchange process, which may include selecting a replacement item, arranging shipping, and covering any price differences.

Non-Eligible Items:

Please note that we do not offer returns or refunds. Items damaged during shipping are addressed through our "Damaged Goods and Replacements" policy, as outlined in our Shipping Policy.

If you have any questions or require assistance with the exchange process, please reach out to our customer support team at info@caiberica.com. We are here to provide the support and guidance you need.